Privacy Policy

Pocket Rice (ABN 75 260 536 872) ("we", "us" or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you visit our website or place an order.

1. Personal information we collect

We collect the following information when you interact with us:

• Name, email address and phone number
• Shipping and billing address
• Order history and purchase details
• Payment details — processed directly by Stripe. We do not store your card numbers on our servers
• Technical information including IP address, browser type, device information and pages visited (via analytics cookies)

2. How we collect it

• Directly from you when you place an order or contact us
• Automatically through cookies and similar technologies
• From payment and shipping service providers listed below

3. Why we collect it

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders (confirmations, shipping updates, support)
• Detect and prevent fraud
• Comply with our legal obligations (e.g. tax records)
• Improve our website and customer experience

We do not use your information for marketing unless you have given us consent.

4. Third parties we share with

We share limited personal information with the following service providers, solely to deliver our service to you:

• Stripe Payments Australia Pty Ltd — payment processing and product catalogue
• Vercel Inc. — website hosting
• Resend Inc. — transactional email delivery
• Australia Post — shipping and delivery
• Google LLC — website analytics (if enabled)

We do not sell your personal information to any third party.

5. Cross-border disclosure

Some of our service providers are located outside Australia (principally in the United States). By providing your information, you consent to that information being transferred to and stored in the United States or other countries. We take reasonable steps to ensure these providers handle your information in accordance with the APPs.

6. Data security and retention

We use industry-standard security practices including HTTPS, row-level access controls, and limiting internal access to personal data. However, no system is perfectly secure and we cannot guarantee the security of data transmitted over the internet.

We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting requirements. Order records are typically retained for at least 7 years to meet tax law obligations.

7. Cookies and analytics

We use essential cookies required for cart functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can disable non-essential cookies in your browser settings; doing so may affect site functionality.

8. Access, correction and deletion

You have the right to access, correct or request deletion of your personal information, subject to legal exceptions. To make a request, email us at info@pocketrice.com.au. We will respond within 30 days.

9. Complaints

If you believe we have breached the APPs, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when the latest changes took effect.

11. Contact

Pocket Rice (ABN 75 260 536 872)
Email: info@pocketrice.com.au